At Almo Nature Sales, we understand that even the most discerning cat (or cat parent) might occasionally need to make a return. Whether your kitty turned up their nose at our Pâté or your new 70″ & Above cat tree doesn’t fit your space, we’re here to help with our fuss-free return process.

Our Return Promise

Just as we carefully craft our Chunks in Gravy recipes and reinforce our Scratching Posts, we’ve designed a return policy that’s both flexible and fair. You have 15 days from the delivery date to initiate a return for most items.

Note: For health and safety reasons, we cannot accept returns on:

  • Opened Wet Food (including all Flaked, Shredded, and Pâté varieties)
  • Used Catnip Toys or Lickable Treats
  • Assembled Trees & Condos or Scratching Posts

How to Return an Item

Our return process is as simple as serving your cat their favorite Variety Pack:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our team will review your request within 1-2 business days (about as fast as we process orders for Kitten supplies!)
  3. Package Your Item – Securely pack the unused, unopened product with original packaging (just like we carefully package your Extra Large cat trees)
  4. Ship It Back – Use the return label we provide via email (return shipping costs may apply)
  5. Receive Your Refund – Once we receive and inspect your return, we’ll process your refund

Exchange Process

Need to swap that Small (30″ & Below) tree for a Medium (31-59″) model? Follow the same steps as our return process, but specify you’d like an exchange in your initial email.

Refund Timeline & Methods

We process refunds as carefully as we select ingredients for our Senior formulas:

  • Processing Time: 3-5 business days after we receive your return
  • Payment Methods: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Return Request Template

Copy and paste this template into an email to [email protected] to start your return:

Subject: Return Request for Order #[Your Order Number] Dear Almo Nature Sales Team, I would like to request a return for my recent order (#[Your Order Number]). Below are the details: – Product Name: [e.g., “Extra Large Cat Tree (70″ & Above)”] – Reason for Return: [Please specify] – Preferred Resolution: [Refund / Exchange for (specific product)] I understand I have 15 days from delivery to return the item and that certain products like opened Wet Food cannot be returned. Please send me the return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

International Returns

Just like we ship our Catnip Toys and Chunks in Gravy worldwide (with some exceptions), we accept international returns. However:

  • Customers are responsible for return shipping costs
  • Customs fees are non-refundable
  • Processing may take 2-3 additional business days

Have questions about returning your Adult formula food or Large (60-69″) cat furniture? Our team is happy to help at [email protected].