Welcome to Almo Nature Sales’ FAQ section! We’ve compiled answers to common questions about our premium cat products and services. Whether you’re shopping for your kitten, senior cat, or multi-cat household, find the information you need below.
Product Questions
1. How do I choose the right cat tree size for my space?
Our size categories make selection easy: Small (30″ & below) for apartments, Medium (31-59″) for most homes, Large (60-69″) for spacious areas, and Extra Large (70″ & above) for cat palaces. Measure your ceiling height and allow 6-12″ clearance above the tallest point.
2. What’s the difference between pâté, shredded, flaked, and chunks in gravy wet foods?
Pâté: Smooth texture ideal for kittens/seniors. Shredded: Thin meat strips in sauce. Flaked: Flaky fish pieces. Chunks in gravy: Tender meat cubes in rich broth. We recommend sampling our Variety Packs to discover your cat’s preference.
3. Are your catnip toys safe for kittens?
Our kitten-specific toys contain mild catnip concentrations. For cats under 6 months, we recommend supervised play with small toys and introducing catnip gradually.
Shipping & Delivery
1. What shipping methods do you offer?
Standard Shipping ($12.95): DHL/FedEx delivery in 10-15 days after 1-2 day processing. Free Shipping (orders over $50): EMS delivery in 15-25 days after processing. Both options include tracking.
2. How are large items like cat trees shipped?
All trees/condos are disassembled with numbered parts and illustrated instructions. This minimizes shipping volume while ensuring safe transit. Our packaging includes corner protectors for scratch-free arrival.
3. Do you ship to my country?
We ship globally except some Asian countries and remote areas. During checkout, enter your address to verify availability. Need confirmation? Email [email protected] with your location.
Returns & Exchanges
1. What’s your return policy?
Unopened/unused items may be returned within 15 days of delivery. Exceptions:
– Assembled cat trees (partial refund minus 20% restocking fee)
– Opened wet food (safety reasons)
Contact us first at [email protected] for return authorization.
– Assembled cat trees (partial refund minus 20% restocking fee)
– Opened wet food (safety reasons)
Contact us first at [email protected] for return authorization.
2. My wet food cans arrived dented. What should I do?
While minor dents without seal compromise are safe, please send photos of damaged cans to our customer service within 48 hours of delivery. We’ll replace compromised items or issue refunds.
Payment & Accounts
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are encrypted for security. Note: PayPal users must select shipping options before payment page.
2. Why was my credit card declined?
Common reasons:
– International transaction blocks (contact your bank)
– Billing/shipping address mismatch
– Insufficient funds
Try PayPal as an alternative or email us for assistance.
– International transaction blocks (contact your bank)
– Billing/shipping address mismatch
– Insufficient funds
Try PayPal as an alternative or email us for assistance.
Product Care & Tips
1. How should I store unopened wet food?
Store in cool, dry places (50-100°F). Avoid temperature extremes that can affect texture. Once opened, refrigerate unused portions in airtight containers for up to 3 days.
2. My cat isn’t interested in the scratching post. Any suggestions?
Try these tricks:
– Rub catnip on the sisal
– Place near their sleeping area
– Gently guide paws in scratching motion
– Reward with lickable treats when used
Most cats adapt within 2 weeks.
– Rub catnip on the sisal
– Place near their sleeping area
– Gently guide paws in scratching motion
– Reward with lickable treats when used
Most cats adapt within 2 weeks.
Still have questions? Our cat-loving support team at [email protected] typically responds within 24 hours. For urgent matters, include “URGENT” in your subject line.
Happy shopping from our feline family to yours!